Hyro has expanded its healthcare AI platform to more than 50 U.S. health systems, helping hospitals automate routine patient interactions as call centers contend with staffing shortages and rising demand. Founded by CEO Israel Krush and COO Rom Cohen, the Israeli-American startup has raised $95 million and recently doubled both its valuation and annual recurring revenue, according to Ynet Global.
Its voice and chat agents handle tasks including appointment scheduling, prescription refills, billing questions, call routing, and frequently asked questions. Hyro estimates that the platform automates between 60% and 85% of repetitive inbound and outbound interactions across call centers, websites, text messaging, and mobile apps.
The company points to Tampa General Hospital as one example of the model at scale. Hyro integrated with the hospital’s Epic electronic health record and phone systems in less than 70 days, managing roughly 600,000 patient interactions a year. According to Hyro, the deployment reduced abandoned calls by 58% and allowed Tampa General to shelve plans to hire 48 additional contact center employees.
Hyro combines proprietary small language models, large language models, and healthcare-specific knowledge graphs to process patient requests. Chief Marketing Officer Aaron Bours said hospitals are struggling to match consumer expectations for immediate service while managing limited staff and overloaded support operations.
The startup now employs about 180 people across Israel and the United States, with research and development based in Tel Aviv. Hyro plans to deepen its integrations with U.S. healthcare systems as it works to make its agents a larger part of hospitals’ patient-access infrastructure.
